Industry delivers shocking customer service levels

Friday, 9 November 2012, 11:21 am Press Release: Kiwihost Press Release KiwiHost New Zealand 9 November 2012 Telecommunications industry delivers shocking customer service levels – annual KiwiHost Customer Service Pulse Customer service in New Zealand is getting worse according to 36 per cent of Kiwis, while “happiness ratings” are plumbing the depths for Government, ISPs and particularly the telecommunications industry. Of the more than 600 New Zealanders surveyed in the fourth national annual KiwiHost Customer Service Pulse, 48 per cent said they were satisfied with the level of customer service in New Zealand – a reverse on previous years when the trend was...